Applied-AI Training

Teaching leaders to think with AI.

The training work we have done, and how we build it to scale for a group like Marriott.

Deep Hospitality · for Josephine Le Yannou & Deborah Braggs-Dsouza, EMEA L&D
Introduced by JJ · 11 August 2026

The idea that runs through everything

“We teach people how to think with AI, not which buttons to press.”

Not a Copilot tutorial. A shift in how leaders decide and act.

The record, in one glance

A proven format, delivered at pace.

sessions in 30 days

150+

senior leaders trained

20+

brands in the room

operational disciplines

In the June cohort, 18 of 50 leaders came from Marriott-family properties, and half the host venues were Marriott hotels. The format already lives closest to home.

The series — five disciplines, one method

Role-relevant from the first minute.

The F&B Edge

Menu engineering, pricing, staffing scenarios, P&L storytelling.

The Engineer's Edge

PM schedules, work orders, energy and compliance run on evidence.

The Housekeeper's Edge

Defect tracking, room assignment, visual quality control, staffing.

Forecasting with Confidence

Predictive modelling taught through demand data, not mathematics.

Deep Personalisation

Guest-journey mapping and retention signals, service culture upgraded.

Each is a half-day working session: five real challenges worked hands-on in AI tools on realistic hotel data. Attendees build, not watch, and leave with workflows for the next morning and a certificate. A parallel Europe edition ran virtually in June.

Why it lands where generic AI training does not

Built by hoteliers, proven on hotel floors.

Functional, not generic. An engineer trains on work orders, a housekeeper on room assignment, a DOF on the P&L.
Hands-on, real data. Five challenges per session, worked live. The examples are real because the scars are.
Tool-agnostic. Leaders learn to think in AI, whatever the house stack is, so the skill transfers as tools change.
Human judgement centred. Every workflow keeps the leader in the decision seat. AI prepares; the professional decides.
Measured and certificated. Certificates per discipline; a precedent programme reached 73 leaders across 67 properties.

How it scales — the modular curriculum

Assembled, not rebuilt each time.

The core

AI immersion. The common foundation every leader shares — how to think, prompt and judge. Built once, reused everywhere.

The modules

Functional editions. F&B, engineering, housekeeping, forecasting, personalisation — swapped in to fit the audience in the room.

The fit

Your use cases. Real challenges and data from your teams, dropped into the frame so the programme is yours, not a template.

Think of it like a flat-pack store. The components are ready and quality-controlled; we assemble the programme you need rather than building from scratch. That is what makes it fast, consistent, and scalable across a portfolio.

Where the curriculum is heading

A living library, not a fixed course.

New functional editions

We keep building modules for every process where friction takes time away from the guest: finance, revenue, HR, supply chain and beyond.

On-property cohorts

The editions delivered at your hotels, for your teams, on your calendar, with faculty who carry Marriott operating context from day one.

Regional rollout

A Dubai-proven format, deliverable across EMEA, with a consistent standard from one cohort to the next.

Executive coaching

One-to-one Applied-AI coaching for GMs and above, already running with senior leaders in the region.

In their words

It shifts how leaders think, decide and act.

“These workshops didn't just inspire leaders, they shifted how leaders think, decide and act, giving them hands-on tools to take back and put into action immediately.”

Roma Bhatia · IFH · public LinkedIn

“Genuinely useful insights and knowledge I can take into my everyday. Excited to use the skills I learned.”

Emma Logan, CCXP · The CX Collective · public LinkedIn

Following the June series, multiple attendees converted into follow-on work: one-to-one coaching, property-team immersions and departmental use-case builds.

The company we keep

Operator-grade, at the top of the industry.

Beyond the training practice, Deep Hospitality is trusted on high-end transformation work with luxury names, including academy design with Aman and advisory into Hilton's luxury division. Different in nature to this training series, but the same operator standard behind everything we do.

Shared here only as a measure of the level we work at, in confidence.

The faculty — operators first

People who have run the floors they teach.

Nitin Thariyan

Co-founder, Deep Hospitality

Former Head of Innovation, Marriott EMEA. Lean Six Sigma Master Black Belt, 25 years across Marriott, Starwood, Jumeirah and Atlantis. Leads the functional curriculum and use-case design.

Caroline Hardman

Co-founder, Deep Hospitality

Former Operational Excellence lead at Jumeirah and Minor Hotels, driving brand expansion across Asia, the Middle East and Europe. Leads programme design and delivery quality.

Supported by a delivery crew covering analytics, data engineering and facilitation on every cohort.

How this could support your teams

An open door, not a hard sell.

Registered training specialist. Deep Hospitality ready to serve Marriott's L&D community as an Applied-AI provider.
On-property cohorts of the functional editions, for your teams, on your calendar.
Modular editions built to your priorities as the curriculum library grows.
Executive coaching for GMs and above, already live in the region.

Today is an exchange of ideas. We would love your read on where this is most useful for the EMEA teams.

Thank you

“AI prepares. The professional decides. We teach the difference.”

Nitin Thariyan & Caroline Hardman · Deep Hospitality
nitin.thariyan@deep-hospitality.com · +971 56 537 2122

Deep Hospitality